Service & Repair

 Free 36 point bike safety and maintenance check

If you would like us to check your bike just ask, we offer this for free. You will receive a written report with feedback on 36 components. For each of these, we will tell you if it is unsafe or worn out, needs attention, or if it is in good condition. 

Servicing

We believe we offer value for money servicing and we are happy to work on all types of bike. You are welcome to check our prices against other shops, it's easy to check prices from shops such as Halfords. We believe you will find we compare favourably, and remember we offer FREE COLLECTION & DELIVERY in the local area for all the bikes we service; so you don’t have to take the bike to a shop or take time away from work or family to get your bike serviced. 

All bikes need regular servicing and maintenance to keep them safe and make them easier and more enjoyable to ride. We offer 4 levels of service, ranging from a basic service which is essentially a check and adjustment, to a full strip and rebuild including suspension service. If you are unsure which level of service is right for your bike, please bring it in for a free safety and maintenance check so that we can advise you about what work needs doing. 

The price given for each level of service includes all labour costs and any cleaners or lubricants used when servicing the bike. It does not include the cost of parts. If we find whilst checking or servicing the bike that parts are going to be needed, we will let you know the cost of these parts before fitting them to the bike. 

Basic Service £35

· Gear check and set up.

· Bottom bracket check.

· Brake check & adjustment.

· Headset check & adjustment.

· Chain wear check & lubricate chain.

· Hub check & adjustment.

· Seat post & pedal axle check, lubricate if needed.

· Check bike for loose bolts & fitments

Intermediate Service £55

· Gear index and set up. 

· Brake check & adjustment.

· Chain wear check, clean & lubricate chain.

· Hubs checked / serviced. 

· Seatpost & pedal axle check.

· Inspect rear cassette and chain wheels.

· Check alignment of rear mech. 

· Clean and inspect jockey wheels.

· Clean and inspect headset.

- Clean and inspect bottom bracket.

· Check all bolts & fittings are correctly tightened.

· Wheels checked & adjusted.   

-Check operation of forks / shock

Full Service £100

This includes everything listed in the basic & intermediate service as well as a complete strip down of the bike to the bare frame and a full wheel service including stripping, cleaning and re-greasing hubs and truing of wheels, brake bleed and the cost of any cables.

Pro Level Service £130

Includes everything in the full service, plus lower leg fork service and rear shock air can service.

We are happy to undertake any specific jobs that you may want doing on your bike. No job is too small, from flat tyres to bike assembly, please ask us about whatever it is you need doing. The cost of individual jobs can vary depending upon the condition of the bike and the specific make/model of component. As a guide here are some guide prices for common individual jobs. These jobs can be added to a service package if they are not already included. Our labour rate is £40 per hour, the minimum charge for work undertaken in our workshop is £10 for a period of up to 15 minutes.

Example prices for individual jobs:

Puncture repair – We repair a puncture by fitting a replacement inner tube, most punctures cost £6 to repair.

Tyre / tube Fitting (free if you buy the tyre/tube from us, otherwise £10)

Gear set up (derailleur) £10

Brake Set up (cable) : Inspect pads, adjust rim clearance. £10

Brake set up and  Brake bleed  (Shimano type, per calliper) : £15 (both calipers £25)

Hub Service (cup & cone) : £15

Wheel Truing £10 per wheel plus £1 per replacement spoke / nipple

Wheel building from £25 

Forks - lower leg service £30

Forks - full service from £90

Rear Shock - Air can service from £20

Cost of common service parts:

Sometimes, when we are servicing a bike we find that parts are needed to ensure that your bike works as well as it should. This is what we charge for some of the most common items needed when servicing a bike.

All cleaners, lubricants, grease etc. – Included in cost of service.

Loose bearings – Included in cost of service.

Ferrules & anti-fray cable ends - Included in cost of service.

Brake or gear cable (Galvanised) – £2.50 each

Brake or gear cable (Stainless) – £5.00 each

V Brake guide & rubber boot (noodle) - £3.99 each

Brake pads (road or V brake) -  from £5.00 per pair

Disc brake pads - from £8.99 per pair

Ordered a bike online and it's arrived in a box? We will get it into ready to ride condition for you. Bought it second hand from a private seller and want the bike checking over? Just ask us.

The storage of bikes whilst we undertake work on them is  free. We will continue to store bikes at no charge for a period of one month after any work or inspection has been completed. After a period of one month storage of uncollected bikes will be charged at £2.00 per day. If a bike remains uncollected for a period of more than three months from the date on which the work was completed we reserve the right to sell the bike in order to recoup the costs of work and storage. We will contact by phone call and text message using the number provided when the bike was left with us should this situation arise.

RUGELEY CYCLE REPAIRS SERVICE SUBSCRIPTION PLAN

Would it be helpful if you could put money aside ready for your bicycle service costs?

Rugeley Cycle Repairs Ltd is now offering a subscription plan where you can do this!

How do I know which plan I need?

You can choose from our list below, or pop in and tell us about where and how far you ride so we get an idea of how hard your bike is working. We can do a free appraisal/safety check to see what condition it is currently in, then we advise you what level of service we recommend and the likely cost of parts that might need replacing next time it comes in.

Each plan includes two services at approximately six month intervals.

Basic service plan -

· suggested for occasional riders and children’s play bikes. 

· £5 per month / £60 per year

· 2 x basic service/set up

· Make a £10 saving compared to the walk-in price.

basic monthly                                      https://pay.gocardless.com/AL00150DM8RNP9

basic once yearly                                https://pay.gocardless.com/AL00150DMM9CN4 

Intermediate service plan -

· suggested for regular riders and local commuters. 

· £10 per month / £120 per year

· 2 x intermediate service

· £10 credit towards any parts needed.

intermediate monthly                                      https://pay.gocardless.com/AL00150DMYYSA2

intermediate once yearly                                https://pay.gocardless.com/AL00150DNVVKCD

Full service plan-

· suggested for serious riders doing technical MTB and competitive   riding or sportives.

· £15 per month / £180 per year

· 1 x full service, 1 x intermediate service

· £25 credit towards any parts needed.

full monthly                                     https://pay.gocardless.com/AL00150DP6KZ0C

full once yearly                               https://pay.gocardless.com/AL00150DPBSCAJ

Pro service plan- 

· suggested for good quality MTBs ridden regularly off road. 

· £20 per month / £240 per year

· 1 x pro service, 1 x   intermediate service

· £55 credit towards any parts   needed.

pro monthly                                        https://pay.gocardless.com/AL00150DPE17D8

pro once yearly                                  https://pay.gocardless.com/AL00150DPKMRTP

Bosch E Bike system plan-

£3 per month / £36 per year for annual diagnostic check and software update. 

e bike monthly                                        https://pay.gocardless.com/AL00150DQWN0AJ

once yearly                                 https://pay.gocardless.com/AL00150DQ3MVN9

How do I pay into the scheme?

You can buy a service plan for yourself or as a gift for someone else. signing up is easy - just click on the link above and fill in the Direct Debit mandate form. 

We also sell gift vouchers if anyone else wants to help towards your service costs! 

Free local collection and delivery can be arranged. 

What will my service plan subscription cost?

Once your service plan begins we will hold that price for the next 12 months even if our workshop price goes up. The service plans do not include replacing or upgrading any parts other than what is stated in the service description published on the website at rugeleybicyclerepairs.co.uk. Any other parts needed are chargeable at shop prices at the time.

How safe is my service plan subscription money?

We have a separate bank account just for service plan subscription payments, completely separate from the operational money going in and out of the workshop. Your balance is always trackable.

What happens if there is not enough money in the plan?

Can I use my balance to pay for repairs?

The plan is for servicing not repairs, however we may be able to do the repair as part of the service. E.g. if your bike needs a new tyre when it comes for service it could be covered by the level of parts credit built into the plan, but just buying a new tyre without having a service done is not. This is not a savings plan. 

Can I pay extra incase I need some parts or repairs in the future?

No. The monthly amount for each plan level is fixed. However you can purchase vouchers which you can use at any time against repairs or servicing costs or for purchasing bikes, parts, helmets and accessories from Rugeley Bicycle Repairs Ltd and Rugeley Bicycle Sales Ltd.

Can I draw money back out of my service plan payments?

No. This is a service plan subscription, not a savings plan. Once you have paid money in, it must remain there until your bike is serviced or you cancel the service plan subscription. You cannot treat this like your own bank account.

What happens if there is more money than needed in the plan?

Some of the plans include an amount anticipating parts that commonly need replacing. Any parts credit left over will be refunded to you after the second service. There is no charge for refunding this. 

What if I change my mind about having a service plan subscription?

If you want to cancel your service plan subscription simply email us with the details and we will deduct a £20 cancellation charge to cover our admin but you will get the rest back into your account within 3 working days. This is not a savings scheme and your money does not earn any interest.

What if I change my bike/ my subscription level?

Your plan is not tied to a specific bicycle. If you change your mind about the level of service plan there is a £20 admin charge as the old plan would be cancelled and a new plan begun.